Ajay Banga\u2019s appointment as president of the World Bank is an inspired, off-the-beaten-path choice that needs to be commended. A corporate veteran, a capable administrator and decisive leader, the former global head of Mastercard, a man equally at home in the developed West and the developing landscape of India and the Global South, Banga will bring an unusual lustre to the job.<\/p>\n\n\n\n
As Banga\u2019s country of birth, we need to ponder why people with a professional background such as his don\u2019t make it to ministerial or government positions in India, except as a very rare exception. This is not a problem limited to one government or era, but it needs to be said that even the 56-inch Union government has, over the past eight years, hardly experimented with outside talent. When it has brought in non-politicians, it has tended to favour retired bureaucrats or party historians cum ideologues. When she came to office as chief minister in 2011, Mamata Banerjee thought out of the box and made economist Amit Mitra finance minister of West Bengal. I wish we had more such examples in our country. I wish Ajay Banga were serving in New Delhi, rather than in Washington, DC.<\/p>\n\n\n\n
To put the record straight, my interest and pride in Banga\u2019s achievement is personal. He has been a close friend for over 30 years, and he was a key figure in my professional journey. In 1988, Nestle hired me to conduct the Maggi School Quiz. I had a full-time job in an ad agency and the school quiz was a weekend affair. Then the new Nestle branch manager invited me to his office and put forward a new proposition: \u201cWhy are you doing quizzes only on the weekend for us? Why not quizzes in schools during school hours? Why not quizzes Monday to Saturday?\u201d<\/p>\n\n\n\n
He was showing ambition to take the Maggi Quiz deeper into district towns, well beyond the big city. He was clear he wanted to tie the Nestle and Maggi brands with knowledge and wholesome learning. He got me thinking. Soon I resigned from my job and set up my own company. Maggi was my first major client. Banga had changed my trajectory.<\/p>\n\n\n\n
Since then he has remained a friend. We have both moved to other pathways, but the small things in life \u2013 including Ajay answering his text messages promptly \u2013 have not changed. Those formative professional years in Kolkata were so fulfilling. As a mutual friend from those days, Sunil Gupta, recalls, \u201cAjay and I first met when he was a fresher at St Stephen\u2019s College, and I was in my final year. It was evident he was an exceptional talent, and so it proved \u2013 university topper in Delhi, topper at IIM Ahmedabad. We next met when I was in HTA in Kolkata and Nestle was a client. In 1992, when I returned to Delhi, Pizza Hut was looking for a marketing head. They didn\u2019t need to look beyond Ajay. His rise was meteoric \u2013 Citibank, Mastercard, London, then New York \u2026\u201d<\/p>\n\n\n\n
What can I add about Ajay that is not already known? Despite a high-pressure job, he is amazingly grounded. His wife and IIM contemporary Ritu (Goel) \u2014 a top pro in consumer research \u2013 treat each other as equals. Through the years, they\u2019ve made a special effort to create family time and have brought up two lovely daughters. Last year, I was invited to the wedding of one of the Banga girls. Kolkata puchkas were on a wedding menu in New York \u2014 a lovely thank you to the city that still means so much to Ajay and his family.<\/p>\n\n\n\n
Ajay\u2019s leadership comes with an integrity that commands respect. In the aftermath of 9\/11, his then employer \u2014 Citibank \u2014 was concerned about his safety. After all, he was a brown-skinned man in a turban at a time when accusations of racial profiling and even stray attacks on those who \u201clooked different\u201d were unfortunately not unknown. Ajay was offered a private jet for travel to other cities and a company car to secure him from a subway commute. He refused. \u201cDealing with it is more important than hiding from it,\u201d he later said in an interview.<\/p>\n\n\n\n
He didn\u2019t \u201chide from it\u201d in Kolkata either. In the early 1990s, the city was infamous for state-sponsored bandhs \u2014 thankfully a distant memory today \u2014 and on one such occasion Ajay couldn\u2019t risk taking out his Contessa, lest it be targeted by violent pro-bandh activists. But he had to go to work. So he requested a junior colleague, Roy Chatterjee, to give him a ride on his motorcycle. \u201cI picked him up at 8 am,\u201d Chatterjee remembers, \u201cand we drove down empty streets, with Ajay riding pillion. We chatted through the journey, he was so down to earth \u2026 Still is.\u201d<\/p>\n\n\n\n
How will Ajay do at the World Bank? I\u2019m not an astrologer but I can confidently predict two things. He will give it a hundred per cent; and he will leave the Bank a changed and better place. He usually does that to institutions he embraces and individuals he touches. Ask me.<\/p>\n\n\n\n